Cheshire Paving Stones Cancellation/Returns Policy

(Consumer Purchases)

1. If you are purchasing as a consumer, you may cancel your Order with us for the Products you order at any time up to the end of the fourteenth working day after the date you receive the ordered Products, subject to clause 14.2 below. You do not need to give us any reason for cancelling your Order nor will you have to pay any penalty, subject to clause 14.2 below.
2. You cannot cancel your Order, if the Products you have ordered are not a stock item in our yard or not ''off-the-shelf'' standard products (in particular a bespoke order) but were configured or assembled pursuant to your requirements.
3. The Product must be unused, in its original packing and in a saleable condition.
4. To cancel your Order, please provide us with written notice by post to Cheshire Paving Stones, at The Berkshire Garden Centre, Sutton Lane, Langley, Slough, SL3 8AH or emailing [email protected] in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.
5. If you have received the Products before you cancel your Order then (unless clause 14.2 applies) you must send the Products back to our contact address at your own cost as per the Distance Selling Regulations. Where you fail to return the Goods to us, we shall be entitled to charge you for the reasonable costs of collecting the Goods from you. We reserve the right to deduct such costs from any refund due to you.
6. Once you have notified us that you are cancelling your Order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your Order, provided that the Products in question are returned by you and received by us in a reasonable condition. If you do not return the Products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Products from the amount to be re-credited to you.
7. Business purchasers have no right to cancel orders under clauses 14.1 to 14.6.