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Home Delivery Policy

Cheshire Paving Stones Delivery Information

  1. Free delivery nationwide on ALL orders totalling £750.00 + VAT and over, excluding items/areas mentioned in terms 20.2 & 20.9.
  2. Corten Steel planters are subject to a flat delivery charge per order. A flat charge of £10 applies to all planters that are under 600mm wide. A flat charge of £25 applies to all planters that are over 600mm wide. If planters of both dimensions listed above are mixed in the same order, a flat £25 charge applies.
  3. Please refer to individual product pages for more information on each product and their delivery terms.
  4. All orders under £750.00 + VAT are subject to a flat rate of £65.00 + VAT.
  5. All Products must be ordered in one transaction and delivered at the same time.
  6. If a single delivery is split by the customer, the split deliveries are subject to additional delivery charges.
  7. If a single delivery is not possible due to the size of the order, we will not charge for additional deliveries to fulfil the order.
  8. If a single delivery is split due to Cheshire Paving Stones (item(s) out of stock, for example) we will not charge for additional deliveries.
  9. For 'Zone E' deliveries (IoW, N. Ireland, Channel Islands, Isle of Man, Scottish Borders and other areas of Scotland, are a few example areas – please contact us if you are unsure on your area) there are set delivery charges based on delivery postcode. You can find the corresponding delivery charge to your postcode at checkout stage.
  10. Free Nationwide Delivery only applies to our standard delivery methods. If you require a different delivery method, this may be chargeable. The difference between the free standard delivery charge and the delivery charge to ship via a different method required will be chargeable.
  11. For Zone D deliveries, the standard delivery method is economy, delivered within 1 to 3 working days. Next day delivery is available as an enhancement and is chargeable at an additional £15 + VAT per order, on all orders.
  12. Our standard delivery terms can be found in section 16 of our terms and conditions.
  13. Completed Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes.
  14. Cheshire Paving Stones times of delivery will be agreed with the Customer following our acceptance of the Order.
  15. Cheshire Paving Stones shall bear all risk in respect of consignments until delivered to the Customer. Once a Completed Order has been received by you, all risk of damage to, or loss of, the products shall pass to you.
  16. We only deliver to the kerbside. However, in the event of the Customer requires us to deliver on their private property, we will deliver subject to the Customer indemnifying Cheshire Paving Stones against all damages.
  17. We reserve the right to use 3rd party haulage companies to deliver Products.
  18. The Customer is responsible for informing Cheshire Paving Stones as to the nature of the delivery address road surface. Some surfaces (such as gravel or loose, uneven or sloping ground) are not suitable for a pallet truck. If the point of delivery is unsuitable for delivery by pallet truck and we are unable to make the delivery due to this, the Customer may be liable for additional delivery charges.
  19. We shall be entitled to (a) deliver a completed Order in instalments and each instalment shall be deemed to constitute a separate contract and (b) supply only part of an order. Order has been received by you, all risk of damage to, or loss of, the products shall pass to you.
  20. Delivery dates are approximate only and not an essential term of the Agreement. Cheshire Paving Stones shall have no liability in respect of delay in delivery to the Customer.
  21. Notification of damage, delay or loss of goods in transit or of non-delivery must be given in writing to Cheshire Paving Stones and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of notification of dispatch of the goods) and any claim in respect thereof must be made in writing to Cheshire Paving Stones and the carrier within seven clear days of delivery (or in the case of non-delivery, within 42 days of notification of dispatch). All other claims must be made in writing to Cheshire Paving Stones within 28 days of delivery. Cheshire Paving Stones shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.
  22. Should Cheshire Paving Stones a) not receive delivery instructions or b) be unable through no fault of Cheshire Paving Stones to effect delivery within 30 days after notification to the Customer that items are ready for dispatch, the Customer shall take delivery or arrange for storage. Should the Customer fail to take delivery or arrange for storage, we shall be entitled to arrange storage either at our own works or elsewhere on your behalf and all charges for storage, for insurance or for demurrage shall be payable by you.
  23. If in the opinion of Cheshire Paving Stones the ground or access over which delivery or unloading is required is unsuitable for safe passage Cheshire Paving Stones may refuse to deliver or deliver to the nearest accessible point.
  24. The Customer shall indemnify Cheshire Paving Stones in respect of any claim for loss or damage arising from unloading of the goods.